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26.04.2024
It Governance Manager Durban
Durban
... older base.Contract ManagementFormulate and maintain an enterprise-wide view of IT related key strategic and operational contracts reflecting nature of the contract, contract start and termination date and cost commitment.Proactively report on approaching contract terminations and drive the ...
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LevelUp (Pty) Ltd
26.04.2024
Service Delivery & Project Manager
Durban
... olders to involve in SLA negotiations.Managing customer complaints including their recording, management, escalation (where necessary) and resolution.Measuring, recording, analysing and improving customer satisfaction.Managing the production of the required deliverablesPlanning and monitoring ...
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LevelUp (Pty) Ltd
26.03.2024
Analyst Durban
Durban
... group (internal and external) like Service Provider, TAC, etc.Identifies problems and errors before they impact a clients service.Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.Leads and manages all initial client escalation for operational ...
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LevelUp (Pty) Ltd
26.03.2024
Systems Analyst Durban
Durban
... Group business processes to determine their suitability for automation. You assess factors such as volume, frequency, complexity, and potential ROI (Return on Investment).Solution Design: Based on the requirements and process analysis, you design RPA solutions using appropriate tools and ...
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LevelUp (Pty) Ltd
26.03.2024
Service Delivery Project Manager Durban
Durban
... olders to involve in SLA negotiations.Managing customer complaints including their recording, management, escalation (where necessary) and resolution.Measuring, recording, analysing and improving customer satisfaction.Managing the production of the required deliverablesPlanning and monitoring ...
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LevelUp (Pty) Ltd
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